At the time your mover provides a written estimate, it must provide you with a copy of the U.S. Department of Transportation publication FMCSA-ESA-03-005 entitled “Ready to Move?” (or its successor publication). Before your mover executes an order for service for a shipment of household goods, your mover must furnish you with the following four documents:
1.The contents of Appendix A, ‘‘Your Rights and Responsibilities When You Move’’ – this booklet.
2.A concise, easy-to-read, and accurate summary of your mover’s arbitration program.
3.A notice of availability of the applicable sections of your mover’s tariff for the estimate of charges, including an explanation that you may examine the tariff sections, or have copies sent to you upon request.
4.A concise, easy-to-read, accurate summary of your mover’s customer complaint and inquiry handling procedures. Included in this summary must be the following two items:
a.The main telephone number you may use to communicate with your mover.
b.A clear and concise statement concerning who must pay for telephone calls.
Your mover may, at its discretion, provide additional information to you.
Source http://www.fmcsa.dot.gov/
